Our products are primarily manufactured in sewing workshops in Japan or China. We strive daily to plan and develop products so that we can offer items of appropriate quality at suitable prices. Additionally, each item is carefully inspected at our sales offices before being prepared for delivery.

- You can view our domestic production product list here.

For inquiries regarding restock availability, pre-orders, or any other questions, please feel free to contact us via our contact page or official LINE account.

At LOVST TOKYO, we prioritize not overproducing items to avoid unsold inventory from mass production and excessive sales. Depending on the situation, you may need to wait until the next production run. We appreciate your understanding.

To ensure you can enjoy shopping online, we aim to provide as many images of product details as possible.

If you have any concerns, please feel free to contact us via our social media channels, official LINE, or the inquiry form.

We also accept returns and exchanges due to differences in perceived image. For more details, please check here.

Currently, gift packaging is only available for a limited number of products (information is provided on the respective product pages). If you wish to have gift packaging, please add it to your shopping cart along with the product. For details on the packaging, please click here.

If the surface gets dirty, wipe it with a towel wrung out in warm water. Then, gently wipe it dry with a soft towel. Regularly wiping away dirt and moisture to keep it clean is the secret to its longevity. A special care cream is also available.

For more details, please see here.

Generally, it is said that the surface of synthetic leather, which is cheaply and widely distributed, can peel off in 2-3 years of use.

However, the "Apple Leather" handled by LOVST TOKYO is made with a high-quality polyurethane resin, so although it depends on how it's used, you can generally use it with confidence for 5 years.

Furthermore, "aplena," a domestic apple leather, uses polycarbonate-based resin, which is a type of polyurethane. Therefore, it has achieved a 10-year passing standard in the jungle test*, which measures the degree of deterioration. (Polycarbonate-based resins are generally used in highly durable furniture such as car seats and sofas.)

Our staff has summarized the condition of a product they have been using for 3 years in a Staff Blog, so please check it out here.

*The jungle test is an accelerated aging test that evaluates the durability of soft leather by placing it in a room artificially created with 95% humidity and 70 degrees Celsius and promoting its deterioration.

LOVST TOKYO offers a repair service.

If your product is broken or you have any concerns, please feel free to contact us via our official LINE or inquiry form.

We will assess the condition of your product and respond accordingly.

Please note that repair costs will be estimated after assessing the condition, so please contact us for a consultation.

The standard warranty period for LOVST TOKYO items is three months from the date of delivery.

We also offer LOVST TOKYO's unique care program, "LOVST Care Program," which provides warranty extensions and long-term care proposals. This program is recommended for those who wish to use their products with greater peace of mind!

Should any damage occur during the warranty period, please feel free to contact us via official LINE or the inquiry form.

For more details on standard warranty and repairs, please see here.

Currently, only "bags" are collected and recycled.

If you bring your used bag to our showroom or POP-UP store, or mail it to our office (we apologize, but the shipping fee will be borne by the customer), you will receive "LT Seeds worth 500 yen," and LOVST TOKYO will also donate 500 yen to a tree-planting organization.

Additionally, we plan to utilize usable parts of the collected bags as remade products.

If you have any questions or requests, please contact us via the chat box on the lower left, official LINE, or the inquiry form.

After adding items to your cart and tapping "Proceed to Checkout," you can enter your coupon code on the payment screen. Look for the "Add a discount" or "Coupon code or gift card" field on the screen. Enter your coupon code there and apply it to see the discount reflected.

Subscribe to our email newsletter and add us as a friend on official LINE to receive exclusive coupons for product discounts and free shipping that you can use immediately.

The following combinations can be used together:

・"WELCOME Coupon (LINE Registration)" and "LOVE-LETTER (Email Newsletter Subscriber Benefit)"
・"Coupons issued from LT-SEED (member-exclusive points)" and "Discount coupons applied during various campaigns (campaigns are held periodically)"

Please note that birthday coupons cannot be used in conjunction with other coupons.