About LOVST TOKYO Product Warranty Service

  • LOVST TOKYO has launched "proteger," a warranty service designed to ensure you can enjoy our products for a long time.

    This service allows you to purchase our products with confidence, as repairs or replacements due to product defects are provided free of charge.

    * Please note: This service cannot be transferred or assigned to a third party other than the original purchaser. If the product is transferred to a third party as a gift or for any other reason, a one-month warranty will apply, and after that, paid repair services will be available.

    * Please check the individual product pages for eligible products.

    2026.1.31 Notice of Service Termination for the Extended Warranty Service "Proteger"
    This service will be terminated to allow us to develop our own unique services that offer even greater peace of mind.

    Customers who have already enrolled in a warranty plan can continue to use the service under the terms of their original contract. Please rest assured.

よくある質問

What is the standard warranty period for LOVST TOKYO products?

The standard warranty period is one month.

If you wish to extend the warranty period beyond that, we recommend purchasing "proteger (extended warranty service)" along with your product.

I would like to know about the warranty details.

If the product malfunctions under normal use, it can be repaired or replaced free of charge. (Please note that if an exchange for the same product is difficult due to stock availability, it may be replaced with an equivalent product.)

Please be sure to check the Terms of Service when subscribing.

I would like to subscribe to the proteger warranty.

For products eligible for our warranty service, "proteger" plans will be displayed as an option when you add them to your cart.

To subscribe to the warranty service, simply add your desired "proteger" plan to your cart along with the product and proceed to checkout.

Please tell me the procedure for applying for a warranty.

Warranty claims can be easily made via the dedicated "proteger" chat.

Please have the "warranty number" found in the email sent from "proteger" ready, and submit your claim here.

Is cancellation possible?

We apologize, but we do not accept service cancellations.

However, if a product is returned within the standard warranty period, the service will also be canceled.

For Proteger Purchasers

If you would like to discuss a product defect, please click here.